This course is designed to assist individuals to develop essential communicative skills including inter personal skills and interaction between colleagues and clients alike. It should boost the individual’s confidence in dealing with all forms of communication.

Who Should Attend?
Individuals who need to deliver clear messages, staff whose job demands frequent communication with groups.

Course Outcomes
At the end of the training, participanst will be able to:

Identify and interpret different methods/styles of communication to build a more productive working relationship.
Identify barriers to communication and strategies in order to overcome them.
Demonstrate active listening through non-verbal communication.
Improve the behavior of those who communicate and work with others.

Program Focus
Communication styles
Listening skills and its importance
Perception and human behavior
Process of verbal and non-verbal communication
Importance of positive messages and confidence
Dealing with difficult people and different personalities
Persuasion
Criticism and feedback

Duration: 3 days
Time: 07.30 to 14.00