Administration Directorate
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 Having achieved ISO certification in February 2006, the Administration Directorate continued to pursue implementation of the DA Quality Management System (DA QMS) and its continual improvement.
Towards this end, all Departments under the Directorate conducted customer satisfaction surveys and identified quality improvement programs from the analysis of the survey results.
Simultaneously QA Department conducted a second party audit of the DA QMS during the period May to November 2006.
Three tier continuous improvement teams at the Directorate, Department and Division levels were set up to assist respective managers to implement the continual improvement process.
The Directorate worked ambitiously to meet its business targets and to provide quality customer service with cost discipline to support QP core business in the five ‘Key Result Areas’ namely; Human Resources, Qatarization, Training, Medical, and Services i.e. housing, facilities, maintenance, transport, offices and recreation.
Human Resources
Several initiatives were made for the enhanced service delivery in Doha and locations for recruitment of Nationals and non-nationals, Qatari development, staff appraisal, compensation, job analysis and evaluation, policy development, employee grievance and disciplinary process and employee record management system.
A service desk has been set up in Al Sadd Plaza by Personnel Administration to improve and upgrade service to Doha based employees.
Employee self-service applications, HR business process enhancements, upgrades and automation, SAP business warehouse implementation to replace the existing reporting systems, progressive standardization of job titles, and putting job description guide on the intranet were some of the achievements.
To attract, national manpower, the Directorate continued to work towards building an image of Qatar Petroleum as an “Employer of Choice” through a well-developed public awareness plan stressing on company success, leadership, competitive package and options for personal development.
For the year 2006, fresh Qatari high school graduates have been recruited for various technical and non-technical training programs in addition to Qatari direct hire staff and university graduates.
Qatar Petroleum’s 2006 Summer Training program has successfully attracted over 500 students, in addition to a further number of students receiving training in Qatar Petroleum subsidiaries.
It was intended to encourage all Qatari students (male/female) to take full advantage of the summer holiday to properly plan for their future career, according to their qualifications and competencies and included on-the-job training in some technical fields, computer training and English language classes.
This summer training program for young Qatari students will continue as an important part of its Strategic Qatarization Plan.
Qatarization
 The Five-year Strategic Qatarization Plan continued to achieve progress in terms of mobilization of resources, close liaison and coordination between the Energy & Industry Sector and other ministries and education institutions.
At the end of 2006 Qataris accounted for 1889 of the Qatar Petroleum workforce, or 21% of permanent positions in the establishment. (Based on headcount the Qatarization percentage is 35%).
The percentage showed an appreciable drop mainly due to the decision to now calculate Qatarization against current - higher - establishment instead of the June 2000 establishment (QP has added some 1500 positions since December 2005), plus the growth in competing companies.
A further 1306 Qataris were on development plans and in full-time education to prepare them for work in QP.
Qatar Petroleum works closely with outside organizations such as Qatar University, College of North Atlantic, Texas A&M University, Carnegie Mellon and other organizations within Qatar Foundation, and the Ministry of Civil Service Affairs and Housing to fulfill its Qatari human resource requirements.
Under the auspices of Ministry of Energy and Industry, the first Qatar Career Fair highlighting employment opportunities in Qatar’s energy and industry sector was held on February 12-14, 2006.
The Fair provided an opportunity to learn more about the energy and industry sector, what the business is and what individual company human resource plans are for Qataris and the kinds of recruitment and training opportunities available.
The slogan of the Fair “Your future in your hands” expressed the message of ownership to over 2000 students who attended. Over 40 companies and educational institutes participated in the three-day event supported by a special website launched in both Arabic and English which provided further details about the event, exhibitors and schedule of presentations and competitions.
For more information about Qatarization: www.qatarization.com
Training
 The focus of the third key result area of ‘Training’ remained on expanding the availability of high quality training and learning to all QP employees and also to play a crucial role in implementing the Energy and Industry sector’s Strategic Qatarization.
To ensure quality training the Corporate Training Department has embarked on a new strategy:
- Outsource pre-university program to Qatar Foundation. Also, outsource vocational and technical education programs such as Tailor-made Program (TMP), Technician Preparation Program (TPP) and Clerical Preparation Program (CPP) to College of North Atlantic- Qatar, while retaining the workplace training with corporate training department.
- Focus on the Energy & Industry Company and line departments’ specific training requirements.
- Consolidate the workplace qualifications and establish a structured building block approach in training, using effective internal and outsourced training services that are governed by work competences and achieve internationally recognized certifications. This will ensure continual improvements of the training programs in line with international quality standards and also ensure their direct relevance to the requirements of the lines and subsidiaries.
- Enhance trainee & employee English training programs.
- Expand e-Learning technology application to enhance staff continuous learning and complement Professional Training programs. Number of the licensed users has been increased from 500 to 2000.
- Enhance & automate systems of training needs identification and programs evaluation.
- Automate central library & information system.
- Collaborate with colleges and universities and professional institutions in Qatar & overseas on undergraduate and post-graduate programs, and ensure compatibility with the O&G industry’s needs.
At the end of 2006 there are 1209 Qatari trainees in different vocational training programs in CT, out of which 706 are based in the College of North Atlantic-Qatar Campus (CNA-Q).
The trainees in CNA-Q are enrolled in disciplines such as: business management, business administration, office administration, computer support specialists, laboratory technician, technician diploma, TPP, TMP, CPP, SPP and fire-fighting program. Additionally there are 569 trainees & staff-on-development at Qatari & overseas universities.
Corporate Training Department continued to expand its professional training programs and activities to develop the skills and competencies of the staff of QP and its affiliated companies.
A total of 5,025 employees were trained in 2006, with a total of 15,329 man-days. 759 employees were trained overseas while 4266 were trained in Qatar.
The training programs covered specializations such as: technical, computer, and non-technical.
Medical Services
 The demand for ‘Medical Services’ in Qatar Petroleum in Doha and locations at Dukhan, Mesaieed and Ras Laffan continued to increase during the year 2006.
Several new initiatives at the Ras Abu Aboud Doha clinic were taken to improve the existing services, which include, streamlining the patient appointment system, continuous medical education program to keep the staff updated with latest strategies and technologies, centralising all pharmacy purchases and provision of more staff and space in treatment rooms for handling Emergency and urgent cases.
To provide a more comprehensive service to all patients, a new integrated ‘Medical Management Information System’ has been acquired, which is expected to be in operation in the near future.
The Mesaieed Medical Centre (MMC) provided extended services such as, a separate clinic for QP employees to provide priority access to duty staff at the main MMC clinic, occupational clinics at MMC, NGL and Refinery clinics for medical surveillance, specialty clinics in diabetic and antenatal services, microbiology testing in the laboratory department, round the clock X-Ray service and regular ultrasound facility during morning hours.
The Dukhan Medical Centre continued to provide high standard comprehensive medical and dental services including pharmacy, pathology, x-ray, ultrasound and physiotherapy for a population consisting of QP staff and their families, local nationals and residents, police and other servicemen and the government officials.
By establishing a satellite clinic at Dukhan Support Services Area (DSSA), QP Medical Services now provides service to an area where, approximately 6,000 contractor personnel are concentrated. Provision was made for round the clock emergency services comprising a fleet of four ambulances run by QP nursing and ambulance nursing team and an additional ambulance and crew provided by Hamad EMS.
The newly completed extension to the Medical Centre building has provided the pharmacy, physiotherapy and laboratory increased space for better patient support.
The Ras Laffan Medical Services continued to expand to meet the needs of the Industrial City.
It has commissioned the construction of a second medical clinic to cover the population of the west camp in 2007, and developed the occupational health capacity with experienced, trained personnel to develop an efficient Occupational Medicine support service to the end users in the city.
General Services
General Services department, in its capacity as the custodian of the planned new centralized office complex, has finalized all QP requirements with respect to the offices, maintenance facilities, training centre, medical facilities, recreational facilities, support functions and dedicated parking space.
This is a major project to be built within the Lusail Development in the northern part of Doha. The Lusail project is situated on a 600,000 M2 site. It is intended to accommodate most of the Doha-based staff of QP.
The project is currently in the design stage. The construction phase is scheduled to start mid 2008 and due for completion at the end of year 2010. The completion of the QP centralized office complex would enable QP to eliminate most of the scattered office facilities in Doha.
During the year 2006, services were provided efficiently in the areas of housing, facilities services, facilities maintenance, transport and recreational services to support QP operations in Doha.
GS department also assumed the function of Records Management (non-technical records) at all QP locations with effect from 13th December,2006. A new strategy was adopted to utilize fully furnished hotel apartments in Doha, as and when required for short durations, to meet the occasional shortage of accommodation.
Qatar Petroleum continued to provide support services to newly established joint venture/affiliated companies during their initial set up period.
Source: Qatar Petroleum Annual Report 2006
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